About Us

Welcome to Insider, a leading B2B SaaS company dedicated to driving growth for clients across the globe. Our mission is clear: we are the #1 AI-native platform for Customer Experience and Marketing, providing marketers with a single, integrated platform that enables them to deliver personalized experiences tailored to each individual. This not only enhances customer satisfaction but also drives profitable growth and maximizes productivity. By connecting data across various channels and predicting future customer behaviors through AI, Insider empowers businesses to create unique, individualized experiences effortlessly.

Recently, we achieved unicorn status following our Series D funding round, a significant milestone that reflects our rapid growth and innovation. We are proud to be backed by prominent investors such as Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst. Our platform is trusted by over 1,200 brands, ranging from high-growth startups to some of the most prestigious Fortune 500 companies, including Samsung, Coca-Cola, Nike, L’Oreal, Singapore Airlines, Virgin, Nestle, and Nissan, among many others.

Insider has garnered numerous accolades, including recognition as a leader in The Forrester Wave for Cross-Channel Campaign Management 2021 and the IDC MarketScape: Worldwide Omnichannel Marketing Platforms for B2C Enterprises 2023 Assessment. We have also been celebrated in the Top 1% of software companies globally by G2’s 2024 Software Awards and are ranked as a G2 Leader in multiple categories, including Customer Data Platforms (CDP) and eCommerce Personalization.

Beyond our innovative platform, we are committed to fostering a socially progressive technology community. Our corporate social responsibility initiatives, including programs like 100projects, SheCodes, SheLeads, and SheMarkables, aim to create a positive impact across 27+ countries. These initiatives focus on transformative projects in various sectors such as health, education, farming, animal rights, and increasing the representation of women in STEM careers.

At Insider, our diverse team, comprising over 31 nationalities, is the driving force behind our success. We pride ourselves on being quick learners, adept problem solvers, and master collaborators. Each team member contributes to our harmonious workplace culture, focusing on shared goals and customer success across 25 regions. Our employees are a blend of data-driven analysts and people-centric communicators, constantly striving to make an impact and advance their careers in a dynamic, multinational environment.

The Role of Technical Support Engineer

As a Technical Support Engineer, you will be an essential member of our Operational Excellence Team, responsible for managing support processes and ensuring our partners effectively utilize our products and services. To thrive in this role, strong communication and problem-solving skills are crucial.

Your daily responsibilities will include:

• Modifying and customizing products to meet customer requirements.
• Troubleshooting technical issues and providing solutions.
• Communicating with customers via Zendesk Email to resolve inquiries.
• Consulting with customers on technical solutions.
• Collaborating with the Product Team to streamline customization efforts.
• Working with global colleagues to optimize technical and service support processes.

Qualifications We’re Looking For

We hope to find candidates who meet the following criteria:

• A Bachelor’s Degree in software development or related fields (Computer Engineering, Computer Science, etc.).
• Proficiency in JavaScript, HTML, CSS, and preferably jQuery.
• At least one year of experience in software product support, ideally in a SaaS environment.
• Fluency in written and spoken English and Thai.
• A strong sense of responsibility and accountability.
• The ability to provide timely responses and follow up systematically.
• Natural problem-solving skills with a positive attitude.
• Good debugging, troubleshooting, and research skills.

What We Offer

At Insider, we believe in nurturing talent and promoting well-being:

• Enjoy healthy meals, snacks, coffee, and tea.
• Access to extensive training programs and over 16,000 online courses through LinkedIn Learning.
• Opportunities to lead training sessions and workshops to share your skills.
• A paid Spotify subscription for your listening pleasure.
• A chance to work in a diverse and inclusive international environment.
• Be part of an industry at the forefront of shaping customer experiences.

We are committed to providing equal opportunities in a workplace free from discrimination, welcoming and embracing everyone regardless of their background. Join us on this exciting journey!